I emailed Brett over the holiday weekend re the problem.
When Kelly returned to work that following workday, Brett took care of the problem quickly.
He also helped me previously re a computer problem, when I was working on a Saturday. I emailed him that morning, & he solved the problem within an hour or two.
It is very helpful when I can access someone to help me solve a computer problem, as I work evenings & weekends. I am then able to get my work done, without having to wait for someone the following business day.
Thank you very much.
Jim always makes me feel like I'm his #1 customer! Truly appreciated!!!
Thanks for your prompt attention to this!
Thanks, I was out of town over the weekend, thanks for your fix.
Tammy does such a fantastic job with everything we ask her to do. She is the greatest!!!!!!
Amazingly fast and incredibly accurate. Thank you!
Steve came in, fixed the computers in a very timely manner and left all is great working order. Thank you!
Tammy is the best. Patient, fast, efficient, and great to work with.
Excellent service; we greatly appreciate your quick response! Thanks again!!
Everyone is very nice and very helpful. Things are running great.
I usually get the help I need right away.
The support was very good and the person who helped me was very knowledgeable.
As always, We have good service.
Luke is great to work with - professional and caring he always make sure that my computer problems are taken care of promptly and successfully
Jeff is always very helpful and gets our issue fixed right away.
Great - The laptop issue was corrected properly and quickly - All systems go for Jim
We appreciate more than you can imagine that your company employs the technology to be able to execute certain fixes to our computers without having to wait for a tech to show up at our door, as well as a team of techs who know what they are doing!
Brett is always very helpful and accommodating.
You guys ROCK and are very dependable, keep up the great Job!!!!!!!
Cameron took the time to explain, so I could understand, what he needed to do to solve my problem. Thanks, again!
Jeff was extremely helpful in getting the Quickbooks software from First Call for Help set up on my workstation. I truly appreciate being able to work with Jeff and Tammy.
As always, we have received excellent support in record time! Thank you!
Help arrived in a timely manner and communication was pleasant and helpful.
Fast response! Great service!!!
I am very satisfied, thank you.
Fortunately, I have not had a lot of issue, but when I have, all the guys have been very responsive and have been able to resolve the issue.
Cameron did a wonderful job getting my AccessRN, Inc. work email up-and-running on my new iPhone SE device.
I had excellent service. Thank you for all your help resetting my password.
Tammy just happened to be in the building; walking in with her coat still on, I asked her a quick question and she took care of the issue in less than 2 minutes. Thank you Tammy!
I am really happy with the support we receive from Modern Data. Everyone is very professional and have great personalities. Thank you.
Very prompt and professional resolution, thank you
Tammy is quick and responsive to all of my requests!
Jeff is efficient and responsive. His communication for follow up is very good as well. Thanks to him for a thorough not just a surface fix.
Cameron is doing a great job meeting our needs.....which isn't always easy. Thank you!
Prompt and thorough response, thanks.
as always.....superb service!!
Young man was very polite and got back to me quite soon after looking up more information on the following day.
Luke was very prompt. I was out of the office for a couple hours and the problem appears to have been completely handled while I was gone. Thanks
Thanks for the quick response & reminder
Thanks, it was fixed ASAP
I'm thrilled that the response time is so quick and the responses very thorough.
Cameron worked with Jan to reset her password. Nice Job and quickly resolved. Thank you.
The service with Modern Data is always good and very professional. The technicians are great and very polite. Regardless to what your question is if its simple or complicated you still get he same professionalism .
Brett is awesome and always takes care of things in a very timely manner.
Good response time and service as usual!
Steve was very helpful and followed up quickly.
Very prompt. Excellent service.
The service was almost immediate. Problem was solved thanks
As typical, Modern Data comes to the rescue immediately. I had a short time frame to get information to my customer and the program would not produce graphs. One quick email and Modern Data's personnel fixed the problem within 20 minutes. Great job!!
Dealing with Tammy is always a pleasure. Thanks.
Cameron is always such a good help!
We are very happy with the service we are receiving from Modern Data.
Brett is great. Very responsive. Issues are resolved quickly. He always has a smile.
All good Seems to be all systems go! I worked on it last night - printed my reports - they were here this morning.....all good. RU14 was updated just fine!
Tammy was prompt and quickly able to respond to figure out the myriad of problems with this machine!
I have used support a few times now and each time I have been completely satisfied. They have always been very timely, helpful, easy to understand, and courteous, all of which is much appreciated!!!
We always receive excellent service with Modern Data. They are fast and efficient. Thank you.
Tammy is wonderful & amazing !!
We really appreciate how Cameron took care of our IT problems in the midst of our entire office coming down with the flu. Thanks Cameron!
Not sure how this ever happened to begin with. Jeff fixed this problem promptly and accurately - took him all of about 15 minutes to diagnose and correct. Somehow my computer became the QuickBooks server which it should never ever be!
Luke is great to work with!! He is patient with me and explains things well.
Very satisfied... Thank you!
Prompt replies and courteous and patient service. Can't beat that.
This issue was resolved immediately and with great instruction.
Quick response and got my machine fixed in just a few minutes.
modern data called me right away and password was reset thanks Cathy s
Was resolved very quickly. Great support!
Very professional and timely
Tammy is quick and efficient. She is very responsive to our needs. Thanks.
Thank you for the quick response!
Tammy always comes thru even after 10 PM. Thanks
Very good response . Thank you Jeff!
Tammy is always a joy to work with!!
Usual great, prompt service.
Chris took care of my request very promptly and thoroughly. Very happy with Chris' service.
Paul Says that the work you did has the antivirus is working - all system go
Thank you for the quick response!
Excellent person that helped resolve the issue. Thank you.
Great; thank you for your quick response to our printing problem.
We greatly appreciate the quick response and great work received from Modern Data.
Fast response - assistance was not needed though. I cancelled request.
Did a great job. Program works well. Thank you.
Jeff was so great to work with. Thank you!!!
Brett always gets our issues resolved in a timely manner!
| The migration for you all was a huge undertaking. Thank you for your flexibility in working with my schedule to upgrade my computer. |
Great work and fast response as always! Thank you!
Thank you, Steve, for always being so patient, supportive and helpful!
Quick & efficient service. Very satisfied!
It is very comforting to know that Chris, Tammy, and the rest of the staff are there as resources. Fast, pleasant, and thorough staff members. Thank you very much.
Kathy
Tammy is great to work with.
thank you so much for assisting us with this request.
Tammy is awesome! Day or night she helps with whatever I need!
It's running better than before. Thanks
I like this new way - - it's easy & quick!
As always, great customer service
Very good. - A problem I tried to deal with my self over 10 hours. Brett corrected it in like, 13 minutes! Thank you!
| Always treated with respect and infinite patience! |
Brett is always very friendly and helpful. He was able to fix the issue I was having very quickly.
I really appreciate the speed of your reply to my request. Jim was very helpful and fully took care my issue. It is a pleasure to work with him.
The response was timely and helpful.
Tammy did a great job in making sure it would work and that the programs we needed would work before she even thought about leaving. Her time is greatly appreciated!
Excellent, very quick and easy to understand. Thank you again!
The service and response is excellent. Thank you for all your help.
Cameron works hard to be responsive to his client's needs. Thanks, Cameron.
Tammy is always responsive immediately and always helpful. She is great!
The result was quick and on the money, thank you.
The guys in Muskegon are the best. So helpful at a minutes notice!
Luke did an excellent job he helped me twice yesterday
I have been very pleased with the support I have received from every individual I have spoken with at Modern Data! Especially appreciate the quick response to resolve issues. Thank you!
Brett was responsive in a timely manner to resolve this issue.
Cameron was able to address my issue of not being able to access/send secure emails.
Diagnosed the problem rather quickly.....good job
Steve thank you for taking the time and really investigating what was wrong with my computer, it's much faster and no more malware popups. Amy
I was very please with the fast response and that the issue I was having was taken care of.
Thank You
All working well! Timely service, accurate diagnosis and follow through. The only glitches deal with our lack of communication between ourselves!
Kreigh Swergin did a wonderful job working on my I-Phone to get it reconnected to our office Outlook program. He went above and beyond. I was well pleased. Joe Thibodeau
Wonderful. Could not have asked for better service.
Tammy took care of me as usual. Thank you!
Modern Data was quick to respond and address my issues. Completely SATISFIED. Thank you.
As usual, the support was quick to respond and fix the problem.
On time every time thank you.
Was very quick to do this.
The response to my requests for help are always prompt.
Thanks to Jeff for being so patient with our "phone tag" and for being so helpful to me in getting my email set-up.
| Ben and the rest of the guys in Muskegon are the best! |
Tammy is always so helpful! I appreciate her timeliness!
Brett has been very responsive and a big help to me with several computer problems that I've had this spring. He gets back with me right away and fixes the problems very well. I'm very pleased with his support.
They are fast, effective, and since we became their client, our costs have been cut in half!
Luke is always great. Knowledgeable, responsive, pleasant to work with. You all are a breath of fresh air!
Tammy helped right away! :-)
The team is always quick to respond when I have a need. Thank you!!
Prompt assistance.. Thank you.
The service was quick, thorough and successful!
Brett was quick with getting this done & as always... so polite!!
Tammy was excellent.... patient, explained as she went. No issues.
Jeff was very knowledgeable and spend over an hour or more with me on the phone until we got the issue resolved. He was very helpful and patient, especially since I had to walk back and forth between two locations. Thank you for your great service.
Very quick to perform several tasks.
Thanks for the suggestion to get Google Drive to show up in explorer
Technician very helpful and polite
Tammy has always been incredibly responsive and helpful for our requests. A real pleasure to work wither!
Excellent! LUKE IS VERY HELPFUL AND PROFESSIONAL.
I appreciate Jim's ability to take care of the matter right away. Thanks for your help.
very good response and problem fixed quickly
Brett is always quick to solve my computer issues and is always pleasant and friendly - and I'm very appreciative.
Cameron is very helpful and completed my request. Much happier now!
He is very helpful and pleasant while in our office.
Very friendly and helpful with all of our problems.
Jeff O. is always making sure that our IT needs get done in a timely manner.
I think Modern Data is great!!! They always get the tickets put in immediately. The response is great and Jeff is awesome, he takes care of our issues promptly and checks in to make sure everything is taken care of. Thank You all for having the patience with us all, you are a wonderful Team!
The support I received was great. Jeff was very helpful.
Very responsive and knowledgeable.
Excellent response time and the problem was resolved very quickly. Thank you very much.
Brett was very responsive when we needed additional support to solve our problem.
I am very happy with the service that I received. Steve was patient and solved the problem. Thank you!
Jim was great to work with!
Cameron went above and beyond to help us out! We really appreciate it!!
Cameron is amazing and is always willing to help us when we call.
Modern Data has been very responsive and easy to work with every day. They respond to help desk calls with in 15 minutes – 24 hours a day, 7 days a week.
Thank-you for responding so quickly.
responded quickly - gave me a call. thanks!
Brett is easy to work with and keep on a project I needed from the computer until it work. I appreciated his efforts on my behalf.
Brett is great to have here at St. Leonard, He knows what is needed even when someone like me has trouble explaining my issues.
He is doing a Marvelous Job!!
I'm very satisfied. When I call in a request I get a prompt call back and are very helpful with their support.
Service was quick and got what we needed.
Excellent service. Very quick. Thank you so much.
I thought the process would take weeks but was happily surprised to have my problem resolved within a few days.
Thanks,
Joy
I am always happy with the response and the customer service
Fast, easy, with personal service. Who could ask for more? Great job.
Jeff is always polite and patient.
Thank you for your prompt response to my request. Much appreciated, excellent customer service!
The issue was solved quickly and completely.
Excellent service.
Always polite and efficient
The situation was resolved quickly, thanks.
| Excellent ---knew exactly what was wrong and it was working within an hour. |
As always, excellent service.
Thank you
Jeff and Steve are awesome and cleared up any problems I may have had! Thanks so much!
Excellent service; thanks again for your help!
Resolved in a timely matter given that it was the weekend is even more impressive. Turns out the problem was on the other end at a hospital 10 miles away where their link was not working. Thank you for your assistance in this matter.
Quick response - very good!
Thanks for prompt service!
Luke fixed the problem and took time to troubleshoot. Will be working with him next week on setting up the laptop to print to the office printer
Timely and Brett is great answering questions and is always friendly and helpful.
Steve is always very attentive and gets right to it when helping us with any issue. Thank you.
I was pleased that Jeff could address the problem timely and that he could find a solution.
Jeff is awesome and such a great help
It is so beneficial to have such knowledgeable resources and support. Thanks once again, Tammy.
Kathy
Tammy is very responsive and excellent at resolving problems.
EXCELLENT! always prompt. always a job well done. Tammy is wonderful.
WE find the staff at Modern Data to be not just capable and efficient but courteous and patient!
HURAH
Timely and professional with good follow-up - thank you
The issue was addressed and resolved quickly. Great work!
Jeff is great, took care of my issue in minutes
Bret is very nice and is always helpful.
Fast and efficient. Fixed the problem in a matter of minutes.
The service was prompt and the techs are very kind and helpful
Thanks Steve for helping me find where I was using so much of my hard drive. I now have 72GB of free space.
I'm very happy with how quickly Brett fixed the problem so I can keep completing my work! Thank you!
Some of the best IT guys out there. Thanks for the help.
I received a call back in a timely manner and my issue was resolved.
Luke happened to be in our building when the error occurred, he immediately came to my office and fixed it.
Everyone one was great that I spoke with and my issues were solved in a very timely matter. Thank You again!
BRETT RESPONDING IMMEDIATELY AND WAS A GREAT HELP. THANK YOU AGAIN!
Jeff is always very courteous and helpful.
Thanks for your help in restoring the web page so quickly!
As always we appreciate your quick response getting our issues resolved; thank you!
Jeff was very helpful with getting me set-up for my E-mails. Thank you.
she called me back right away and resolved the issue
Steve was very pleasant and came out and fixed issue.
Quick response. Friendly and knowledgeable and PATIENT with those who are technically challenged 😂
Steve was very personable and efficient in his interaction with me. I appreciated his patience and expertise!
Joy
The transition to my new computer went very smooth, thanks to Cameron. He has been very responsive and has answered all of my questions so far. He's very pleasant to work with.
The e-mail was answered quickly, the problem was resolved quickly.
Luke was a great help with install of program.
Excellent service, as usual.
The service from Jeff and team was excellent. They were. however, too busy to get it done until the work day was over.
Jeff is always on top of things and gets back to me in a timely manner.
A+++! Will definitely be back for my next ticket submission!
Great detailed instructions on how remedy our issue.
Cameron was great, as usual!
Very satisfied with the quick response and resolution. Thank you!
The few times I have needed anything, Modern Data has been very fast to take care of the issue.
Luke made sure we were all up and running before he left. We were very satisfied with his work. We appreciated his hard work here.
thank you!
Great, quick response time.
Jeff was wonderful - came on short notice and fixed everything quickly!
The support I received was timely and helpful.
Great support. Was fixed the next day. Very nice and helpful. Thanks!
great job. took care of everything!
I appreciate Steve's help and advice concerning any future situations and will make Modern Data my first call for help. Thanks,
service is fast and great
This issue was resolved before I was even aware of it... Great job Brett.. Thanks!
Tammy was quick to rectify my problem, thanks.
I had a deadline that required access to the program as soon as possible and called after hours, my problem was resolved within 15-20 mins of my phone call.
Tammy is great to work with and is always responsive and helpful; !
Cameron quickly accomplished my request.
Tammy installed it while I was in a meeting with no downtime for me. another great job by Tammy!
Brett handled it quickly and professionally. I am quite satisfied. Thanks! Julie
I am very satisfied with the prompt professional service that I received from Modern Data. Maureen
Excellent customer service
Excellent customer service from Cameron. He walked over to HCNO to show me how to set up my iPhone to get work emails.
Steve is always a pleasure to work with. Gets the job done quickly. Thank you so much.
the IT guy is wonderful, is fast to fix my issues, very nice, friendly, thanks again
Cameron is amazing. always willing to help.
Jeff provided excellent service as always.
Jeff contacted Luke. Luke come to our location to install and set up a new computer. After installation he verified that everything was in working order.
very good response time. Thank you.
I am very happy with the help I had to solve the problem.
Cameron was prompt in returning my call and stuck with the project until all was resolved. Great job!
Tammy was wonderful! Very patient and helpful.
Always very satisfied. Courteous service with excellent results
Always appreciate the prompt response to questions, comments and concerns. THANK YOU!
We receive excellent service from Brett. He's a great help to us.
Tammy has been extremely helpful to me in all issues. I appreciate everything she does.
Everything went very smoothly. Thank you.
The Modern Data team is professional. They did their homework to understand the ins and outs of our system before they determined the best plan to get our office working properly. They are a blessing in resolving problems and have been readily available for technical support any time of the day. In addition, they have helped give us peace of mind for security with a very complex back up system.
Luke's follow-up was great! The length of time it took to complete was my fault-not his!
Modern Data has great customer service. It's the ADP that is problematic.
Thank you, the computer was fixed quickly.
Brett always handles my issues quickly.
Your support is immediate. I'm very impressed and satisfied.
Prompt response (as always!) :) Thanks for your help!
As always, prompt and thorough - very responsive!
Tammy was quite expedient in checking the concern expressed and clarifying what needed to be done in the future if the message appeared.
I am very happy with the service, which was provided by Brett. Thank you so much for your help!
I always get quick responses to my problems!
Thanks for the quick response. Very happy.
Always happy with our prompt service!
Fast response, problem has not recurred.
Everyone at Modern Data has been supper to work with!!!!
Tammy always is thorough and professional in all dealings I have had with her. It is a great pleasure to work with someone of Tammy's caliber.
Completed in a timely manner. Thanks!
The support is excellent and the issues that I had were resolved. Cameron did a great job troubleshooting and correcting everything that needed to be corrected. Thank you!
Jeff O., Luke R. and Bret B. always do a great job for us and they are pleasant to work with.
When I have called for service, I have gotten help right away.
The customer service is so kind and patient. Jeff was responsive and dedicated to getting the situation resolved!
Brett is absolutely wonderful! My request was taken care of in a very timely manner and the problem was solved.
Thank you for your continued support. We appreciate it.
Kathy
Brett is awesome....very fast to respond to our requests. Thank you.
The service was great. Bret was very helpful and accommodating. I truly appreciated his service.
Again, we received the support needed to resolve our issue in a timely manner, thanks.
Cameron was great and I appreciate his assistance.
The problem was solved quickly and efficiently with friendly customer service provided by Luke.
Jeff spent hours getting my printer working for me and making sure that it would continue to work. I am very appreciative of his help!
Wonderful. Fastest service!
Brett responds immediately and explains everything. He is top-notch!
The issue was addressed and solved in a timely manner.
You guys were great. Thanks for the help.
Appreciated how quickly Kreigh came to help connect the computers as requested to copy machines
Thanks again for your help, Jeff! Truly appreciate your support.
Always a pleasure to work with Brett
Jeff was very attentive to getting my issue resolved.
Always prompt, always a resolution.
As always, Tammy gets the job done in an extremely efficient and timely fashion!
Very fast response. Problem fixed immediately.
Kris responded quickly. Thanks.
Tammy is always there for me and I am satisfied. thanks, Leng
Jeff and Chris are always very courteous and helpful!
My problem was handled quickly with little effort required on my end. Thank you.
Again, I cannot complain about the service. Very good! Done in a very timely matter. Thank you so very much!
Great - you came out and got us fixed up within an hour.
The IT staff are great. They are quick and timely with their responses, and the resolve all tickets with great care. Jeff and Chris have been extremely helpful in getting us up and running smoothly. We don't know what we would have done without them. Thank you for a job well done.
Tech was fast & efficient. Thanks
Brett is always prompt and easy to work with :)
Tammy w. Is a pleasure to work with!!!
Service was completed ASAP.
Very prompt attention. Luke is the best.
The person who worked on my computer problem (Steve) was very friendly, knowledgeable, and quick to respond. Thanks.
Jim was awesome! I was super busy and was not able to pay as much attention to my problem as I should have. He went out of his way to solve the issue.
As always....Exceptional!
They have always been very easy to work with and prompt! Thank you
Chris was very responsive and helpful. Thank you.
Chris was very helpful. Thank you for getting our color printer working.
Brett is great to work with and always very helpful.
Brett did a good fast job on my computer!
Excellent service as always.
Jeff exhibits great customer service. He's helpful, patient, and kind.
Support was very kind and helpful. Thank you
Outstanding job always there to help!!! Thank You Have a Marvelous New Years Beth
problem was taken care of quickly
Tammy is always prompt and professional!
You know I love you guys. :)
Tammy responds quickly and handles things very nicely. She's very helpful and knowledgeable.
Thanks for restoring the page so quickly!
Thank you for all your help in resolving this matter.
Quick Response and detailed solution. Great support!
When we contact you for the problems we encounter, we really appreciate the prompt service.
You got Patrick's laptop running much faster.
Thank you for all you do!
Highly satisfied! Brett offer exceptional customer care and communication. I'm grateful to have him available to fix all things technology!
As always great support from Modern Data.
Very quick to respond - did the job.
Always happy with how the staff takes care of us!
As usual, I received a timely response, had pleasant, knowledgeable assistance, and the issue was resolved quickly. thanks!
Very quick response, couldn't ask for more.
Thank you for helping solve our problem
Everyone we deal with is always so pleasent
I thoroughly enjoy working with the Modern Data team. They are professional, helpful and always very responsive!
Friendly, fast, accurate, courteous
I always appreciate how fast you help me. Plus, I love how you can remotely access my computer and solve the problem without me doing a thing. Thank you so much.
The gentlemen who called me was very professional and nice and was well knowledgeable.
it was fixed within minutes
Problem was taken care of quickly and resolved fully.
Went out of their way to assist.
I appreciate the follow-up emails to verify that issues have been resolved.
Brett is always a big help!
I am so thankful for the support I was given these last few days. I was a wreck about what was going on with my computer and feel blessed to have had the help I received! Thank you!!
I appreciate the persistence shown by your staff (Cameron) to solve my video issue.
Brett was very helpful and completed the problem quick and easily. Great help to me!! Thanks
always such prompt attention to matters
My experiences working with Modern Data, Inc. employees Cameron, Brett and Mike have been nothing short of exceptional. Keep up the great work:-)!
I am very happy with the service that is provided by Tammy, she is always there when we need her
I have called several times, within the last couple of weeks, and each time have received polite and prompt customer service. My technical issues were handles very quickly and successfully. I am very pleased with the customer service I have received, from the lady that answers the phone and writes the ticket, to Mike who helps with our website, to Steve and Brad who helped with urgent security issues. Thank you for making my job easier.
Quick response/Quick resolution
Thanks again for your quick response to our emergency; we greatly appreciate your help!
I appreciated the prompt response.
We can’t say enough great things about our Tammy at Modern Data! She understands and anticipates the needs of our staff, and responds to our calls at all times of the day and night.
Thanks Kris. Easy fix after we located the cause of the problem.
Chris and Brett are EXCELLENT in every respect.
Tammy is always punctual in her service and efforts. Thanks
Brett help me understand my scanner. He was great. Thanks
Great fast service as always
The staff is always polite and helpful
Thank you for responding quickly to me!!
Jim did a good job and let me know what was going on while he worked.
Jeff took care of this very quickly. I'm very satisfied
